If you do not plan on using the bike straight away, we advise that you remove it from the box and check it over ASAP as we cannot be responsible for any reported issues (other than standard warranty issues) later than one week from the date that the bicycle was delivered.Īfter a few weeks of riding (we recommend around 6-8 weeks, regardless of how much the bike has been used), a new bike will need a service to make final adjustments and to re-check all nuts and bolts. European bike deliveries usually take approximately one week.Īny mechanical or cosmetic issues need to be reported to us within one week of the delivery date. Our bikes are despatched with a premium delivery service which usually delivers next working day (excludes weekends & bank holidays) for mainland UK orders, it may take slightly longer for some areas, Northern Ireland, Channel Islands and outlying Scottish areas. Once fully checked and boxed, we will contact you to arrange a suitable delivery date when you will be home to take delivery. Manufacturers don’t know if you want flat or clipless pedals - rather than send the bike with the wrong type, they leave the choice for you to make. Please note: Some bikes are not supplied with pedals. Minimal assembly, with basic tools, is required before you can ride. We will however, aim to despatch your bike as quickly as possible. Unfortunately during peak times this may be slightly delayed. *This process has a lead time of 2-3 working days. Each bike is assembled by one of our CyTech accredited mechanics and then packed into one of our custom boxes. Every bike from Start Fitness is fully checked & assembled before despatch and will arrive, almost, ready to ride.

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